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Refund & returns
What happens when something goes wrong, service by service. Short answer: if it's our fault, we make it right at our cost.
Last updated: 21 September 2026
1. Banking (AEPS, micro ATM, deposits, transfers)
- Account debited but cash not given: tell us before leaving the counter. We raise the dispute with Fino Payments Bank immediately with the transaction ID. Such amounts are reversed by the bank to your account, usually within the bank's stated period (commonly up to 5 working days). We'll keep you updated till it lands.
- Transaction failed but marked successful: same process, same day.
- Money transfer to a wrong account because of a number you gave us: we help you raise a recall request with the bank, but recovery depends on the receiving bank and the account holder. Please double-check the account number and IFSC on the screen before confirming; we'll always show it to you.
- Money transfer to a wrong account because of our typing error: we bear the loss.
2. CSC and government applications
- Government / portal fees (for a PAN, certificate, exam form, etc.) are paid to that department and are not refundable once the application is submitted, whatever the outcome. This is the department's rule, not ours.
- Our service charge for filling a form is refunded in full if we fail to submit the application for a reason on our side.
- Rejected because of our mistake (wrong spelling, wrong option, wrong upload): we re-apply free. If the department charges its fee again, that fee is yours; our service charge is waived.
- Rejected because of a document or detail you provided: the re-application is charged normally.
- You change your mind after submission: no refund is possible, because the fee has already gone to the department.
3. Printing, PVC cards, photos and lamination
- Check the print or card before you leave. Any error that is ours (wrong crop, wrong size, smudge, wrong side laminated) is reprinted or redone free, on the spot.
- Errors in the file you sent (blurry photo, wrong document, spelling in your own text) are reprinted at the normal price.
- Custom prints and PVC cards can't be resold, so there is no refund once you've approved and collected them.
- Mobile lamination or screen guard with bubbles or peeling within 3 days: we redo it free.
4. Mobile accessories
7-day replacement, no arguments. If an accessory bought from us stops working within 7 days of purchase for no fault of yours, bring it with the bill and we'll replace it with the same item. If the same item isn't in stock, you pick another of equal price or take a refund.
- After 7 days and within the brand's warranty period, warranty is through the brand's service process. We'll help you with the bill and the contact.
- Not covered: physical damage, water damage, cut or bent cables, burnt adapters from voltage surges, or items opened and modified.
- Covers, screen guards and tempered glass are fitted at the counter. Once fitted and taken, they can't be returned, except for a defect at the time of fitting.
- Refunds, when due, are given the same way you paid: cash for cash, UPI for UPI, within 2 working days.
5. How to raise anything
Come to the counter, or WhatsApp 096960 12345 with a photo of the bill or receipt. We reply the same day during opening hours (12 pm to 10 pm, Friday from 11 am).